The Kershaw Store

• If we send out the incorrect item we will make it right. In the event we have to ship out another order due to our error, we may need to charge your credit card for the replacement order including shipping. Once we receive back the first order, you will receive a full refund for the replacement order. When retuning an item and if available please use the original shipping container and provide all documentation that came with the item. 

• If the item is defective we will replace it as long as it is within 30 days from the purchase date. After that we ask you contact the manufacturer. 

• We will accept returns/exchanges within 30 days from the purchase date. If you wish to make a return or exchange please inform us what you would like to do and return your order to the address listed below:

The Kershaw Store

10908 Courthouse Road

Suite 102-310

Fredericksburg, VA 22408

• All returns are subject to a 10% restocking fee of the purchase price. If you are making an exchange the restocking fee is waived. All returns and exchanges must be within 30 days from the purchase date.

• Prior to returning your first order to be exchanged for the new items(s), please go ahead place another order for the new item(s). This will prevent a restocking fee from being charged. If the return is received and a replacement order has not been made, our warehouse is unable to make the connection between the two separate transactions and a restocking will be charged.

• Please do not use a soft style pouch or envelope to return your knives since this does not fully protect the knife and packaging. Please only use a box. 

• All returns/exchanges must include all manufacturers' packaging and the item must be 100% resalable as new.  

• Used or damaged merchandise will not be accepted. If any item(s) is returned and not 100% resalable as new a 25% restocking fee will apply. 

• Please ship your items back to us fully insured with tracking capability. 

• We are not responsible for lost or damaged items.  

• Shipping fees are non-refundable unless it is our error as stated above. 

• If your order was shipped with a Free Shipping offer, there will be a shipping charge applied if the item is returned. 

• No returns/exchanges after 30 days from the purchase date. If an order is returned after 30 thirty days from the purchase date without our prior knowledge and approval a 15% restocking fee will be assessed.

The Kershaw Store reserves the right to modify this policy at any time without notification.